Delivery, Return & Refund Policy
The Items will be shipped out they next 1-2 working days once the payment is done. The Delivery Panel is allocated by Misoka Kids, Item should arrive within 3-5 business days.
Return & Refund:
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
- Returns must be made within 14 days from date of purchase.
- Damaged items must be returned together with their original box and receipt.
- Kindly inform Customer Service at +60177160299 before returning the item otherwise the request will not be processed.
- Your return item will be assigned to a courier of our choosing.
- Please provide the return parcel tracking number for all items.
- What will I get back after returning the item(s)?
You have a prorated refund to your bank account ( within 1-14 working days)
- What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.
Please allow 14 working days for this process to be completed.
- How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term